Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. Types of telemarketing Telemarketing can be broadly categorized into inbound, outbound, and automated calling. What is telemarketing software?

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

aircall

FEBRUARY 26, 2018

A Category Breakdown. 2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. User Reviews: 17/ 20.

call center software 59

call center software Call Center First call resolution Technical Support 59

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

aircall

MARCH 1, 2021

Below are 8 call center metrics that matter the most when measuring the performance of your team (which you can apply to any industry): Average call length determines the time your team takes to resolve an issue. . Number of answered calls identifies if your service team is under or over capacity. Effective listening.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

Aria Solutions

JUNE 8, 2017

Most contact centers use interaction data to justify or support contact center metrics, such as average call handle time, speed of answer, abandonment and even first call resolution. Contact centers should push the organization to view the contact center as strategic.

Contact Center 48

Contact Center Big data First call resolution Metrics 48

NICE inContact

NOVEMBER 23, 2018

Spend any time around a contact center and you’ll likely hear the acronym FCR. The definition has changed a bit over time as call centers transformed into contact centers that handle more than just calls. Back in the call center days, FCR stood for First Call Resolution.

First call resolution 49

First call resolution Average Handle Time Interactive Voice Response Analytics 49